Returns and refunds

Unopened items

If a box or tub is unopened and the seal is intact, you can return it within 14 days of delivery for a full refund. Message us first so we can arrange collection.

Subscription deliveries

The 14-day money-back guarantee on unopened products applies to a subscription delivery in the same way as to a one-time order. If a box arrives and you have not opened it, message us within 14 days of delivery and we will refund it.

Opened items

We cannot accept opened packs for a routine change-of-mind refund because we cannot resell them. If you notice an unusual smell, a problem with the tablets or a concern about the expiry date, contact us so we can investigate and help.

Damaged or incorrect orders

If your order contains an incorrect or damaged item, we will replace it at our cost. Send a photo on WhatsApp and we will arrange a replacement straight away. We will not ask you to return the damaged item.

How a refund is paid

Refunds go back to the original payment method through Stripe. Most arrive within five to ten working days, depending on your bank. If you would rather have store credit, ask us and we will arrange it.

What this does not affect

Nothing here limits your rights under the Consumer Protection (Fair Trading) Act or the Sale of Goods Act in Singapore.

Questions about this policy?

Contact us if you need help understanding this policy. Ask us on WhatsApp