Your account, rewards and subscriptions
Use the questions below to find what you need. For the full details, follow the links to our policies or contact the Indigo team.
What can I do in my account?
Do I need an account to order?
You can use guest checkout for a one-time order. An account gives you access to your order history, saved addresses, rewards and subscription details.
How do I create an account?
Go to Create an account and complete the form. Use an email address and mobile number you can access. Never send your password to us by email or WhatsApp.
Where can I find an earlier order?
Sign in and open Orders to view order details, invoices and tracking. If an order is missing, contact us with the order number and the email you used at checkout.
How do I check my rewards?
Where can I see my points and their value?
Open Rewards in your account to check your balance and available redemption. You will find the earning rate, value, minimum redemption and expiry rules in the terms of sale.
How do I use my points?
Sign in before checking out and use the reward-points option. Review the points used and the discount shown before paying. If you cannot see the option, contact us for help.
Can I earn points by verifying my mobile number?
Yes. In your account, open Profile and tap Send code on WhatsApp. We send a code to the mobile number on your account. Type it in and we add 5 points to your balance. You can collect this once per account and once per mobile number, so changing your number or opening a second account will not earn it again.
How do referrals work?
Your personal referral link is available after your first paid order. The referral page explains the reward for each person, qualifying purchase and when we add points.
Can I get help with missing points?
Yes. Contact us with the order number and account email. A screenshot of the balance can help, but please leave out passwords and payment details.
How do I manage a subscription?
What happens when I subscribe?
A subscription renews on the schedule you select until you cancel it. Check the price, delivery interval and next charge before confirming. The subscription terms explain how renewals work.
Can I skip or pause a delivery?
Open Subscriptions in your account, choose the relevant subscription and review the available controls. Check the change deadline for the next delivery before making a change.
How do I cancel?
Use the cancellation option in your account before the next delivery’s change deadline. Cancellation stops future deliveries; it does not by itself refund an order already sent. Contact us if you need help.
How do I update or close my account?
How do I change my address?
Open Addresses to update your saved details. Also check the address on any active subscription. Contact us straight away if we are already processing an order with an old address.
How do I change the messages I receive?
Open Messages in your account to manage your preferences. Order updates and marketing choices are separate. You can also reply STOP to a WhatsApp message to opt out.
How do I request account deletion?
Contact us with the email on your account. Save any invoices you need first. You forfeit any unused points when the account closes, as the terms state.
Will all my data be deleted?
We must keep some transaction records for legal and accounting purposes. Our privacy notice explains what we retain and how to request access, correction or deletion.
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