Ordering, delivery and returns
Use the questions below to find what you need. For the full details, follow the links to our policies or contact the Indigo team.
How can I place an order?
Where can I buy Vplus?
Order through the Vplus product page, or contact our team on WhatsApp for help choosing a pack and placing an order.
Which payment methods can I use?
We accept PayNow, Visa and Mastercard at checkout. Bank transfer is not available online. If you would rather pay another way, WhatsApp us and we will help.
Can I get help before I pay?
Yes. Contact us with the product name, quantity and delivery postcode. You can call +65 6634 7796, email info@indigolifestyle.com or use WhatsApp. Our team is available Monday to Saturday, 10am to 6pm.
What should I know about delivery?
Where do you deliver, and what does it cost?
We deliver within Singapore. Delivery is free on every order, with no minimum. The delivery policy covers timing and tracking.
How long will delivery take?
See the delivery policy for processing times and estimated delivery. Contact us before ordering if you need your parcel by a particular date.
Can I order over the weekend?
You can place an order online at any time. Processing and delivery follow the working-day schedule in our delivery policy.
Will I receive tracking?
We email your tracking details. If you have opted in to WhatsApp order updates, you can also receive shipping updates there. Contact us with your order number if you need help locating the parcel.
Can I change or return my order?
Can I change my delivery address?
Contact us as soon as possible with your order number and the complete new address. An address change depends on whether we have dispatched the order. See the delivery policy for details.
Can I return an unopened product?
You can request a return within 14 days of delivery if the box or tub is unopened and its seal is intact. Contact us first so we can arrange collection. See the returns and refunds policy.
What if an item is damaged or incorrect?
Contact us with your order number and a photo. We will arrange a replacement at our cost, as explained in the returns policy. You do not need to return a damaged item.
How will I receive my refund?
Refunds go to the original payment method through Stripe. Most arrive within five to ten working days, depending on your bank. Keep your order details until the refund has arrived.
Where can I find the full policies?
Where can I check a detail that is not covered here?
Read our delivery policy, returns policy and terms of sale. If you need more help, contact us before paying or returning a parcel.
More help topics
Account, points and subscriptions: the short answers
Points, subscriptions, and a clear way to switch things off.
Help & information
Every question in one place, grouped by topic.